Terms & Conditions
These terms set out the agreement between you (the parent or guardian) and Bloom Academy when you enrol a child onto one of our programmes. By enrolling, you confirm you have read and accepted them.
Last updated: 14 June 2026.
1. Enrolment
A place is confirmed only when you have completed enrolment online and your first payment has been set up. Places in our small-group classes are strictly limited (a maximum of six children in our Intensive 11+ groups), so we allocate them on a first-come, first-served basis. We may ask your child to sit a paid diagnostic so we can stream them appropriately; where you go on to enrol, the diagnostic fee is credited to your first month.
2. Fees and monthly Direct Debit
Tuition fees are published transparently on our pricing page and are charged as a flat monthly amount regardless of how many weeks fall in a given month — the monthly figure already averages term-time teaching across the year. Fees are collected in advance by Direct Debit on or around the 1st of each month. You authorise this when you enrol, and you are protected at all times by the Direct Debit Guarantee. If a payment fails, we will contact you to arrange settlement; we may suspend a place where fees remain unpaid.
3. Cancelling — one month’s notice
You may cancel at any time by giving us at least one month’s written notice (by email is fine). Your final Direct Debit will be the one collected for the month following your notice, and your child is welcome in class for that paid period. We do not tie families into fixed-length contracts beyond this notice period.
4. 14-day cooling-off period
If you enrol online, you have a statutory right to cancel within 14 days of enrolling, for any reason. If you ask us to begin tuition during this period and then cancel, we may charge for any sessions already delivered. To use your cooling-off right, simply email us within the 14 days; we will refund any balance due within 14 days of receiving your request.
5. Missed sessions vs cancelled sessions
Sessions your child misses. Because places are reserved and small-group teaching cannot be repeated for one child, sessions a child misses — through illness, holiday, double-booking or any other reason — are not refundable and cannot be carried over. Where we can, we will share that lesson’s materials and homework so your child can keep pace, and we will always try to find a slot in a parallel group if one exists.
Sessions we cancel. If we have to cancel a session (for example, tutor illness or a venue closure) and cannot offer a reasonable alternative, we will credit the value of that session against your next Direct Debit, or reschedule it, at your choice.
6. The Progress Guarantee
We are confident in our small-group method, so we back it. For children enrolled on our Intensive 11+ programme, the Progress Guarantee is as follows:
If, across 2 consecutive termly re-tests, your child does not achieve a gain of at least 6 benchmark bands, we will provide one free half-term of small-group catch-up at no charge. This guarantee is void if attendance falls below 80% or completed homework falls below 80% over the same period.
Progress is measured on the same age-standardised benchmark used throughout your child’s dashboard. Attendance and homework completion are recorded session by session, so you can see exactly where you stand against the guarantee conditions at any time. The guarantee covers tuition support; it is not a promise of a particular exam result or school offer, which depend on factors outside our control.
7. Conduct and our right to decline
We expect children to engage positively and parents to support homework and punctuality. In the rare event that behaviour disrupts other children’s learning or safety, we reserve the right to ask a family to leave, in which case we will refund any fees paid for tuition not yet delivered.
8. No guarantee of outcomes
We will openly advise you on catchment and realistic target schools — including, where appropriate, redirecting out-of-catchment families towards CSSE or independent routes. However, admissions decisions rest entirely with the schools and admissions authorities, and we cannot and do not guarantee any pass, offer or place.
9. Liability and governing law
Nothing in these terms limits our liability where it would be unlawful to do so. Otherwise, our liability is limited to the fees you have paid us. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
10. Contact
Questions about these terms? Email hello@bloomacademy.org.uk or call 07927 213771.
Please note: these terms are a template prepared in good faith for a UK children’s tuition business. They are not legal advice. Please have a qualified solicitor review and tailor them before you rely on them or launch.